Negotiate
Right action gets right results
Asking nicely is not enough
Customer service offerings and warranty arrangements are designed to keep you at a disadvantage and ensure they make all the decisions. If you do it their way, you will be little more than a spectator. That is a recipe for distress and disappointment.
Our New Home Buyer Claims service gives you access to leading specialist legal expertise and know-how so you understand clearly what you are entitled to, and how to get it. We ensure you have a strong negotiating position from the start. This is the key to obtaining fair redress.
The negotiation stage is where you set out your stall and make clear what you want from the developer to put things right. We will advise you on this in more detail once you have your expert report and we know precisely what issues we are dealing with and what is at stake.
Where appropriate, the developer will be offered the option of putting things right at its own cost. We will help you ensure that any works they undertake are properly organised and planned, done properly, and completed within a reasonable time with a reasonable minimum of disruption to you. If financial redress is the appropriate remedy for some issues, we will help you claim that too.
At the end of this stage, if there are still significant unresolved issues, we will review your case and advise you as necessary on moving onto the final stage of the process, ‘Claim’.
It’s not customer service…
If you had a car accident that was not your fault, would you let the other driver decide how to fix your car, or tell you how injured you were, or what that was worth to you? Presumably not.
But that is essentially what new home buyers are inadvertently doing when they rely on the housebuilder to investigate defects and put things right under the guise of ‘after-sales customer service’ or ‘warranty obligations’. If you let the defendant decide his own punishment, don’t be surprised if he goes easy on himself – at your expense.
After-sales customer service offerings and new home warranty arrangements are generally designed to empower housebuilders and disempower you by ensuring they make all the decisions, and you get what you are given, not what you are due.
Our New Home Buyer Claims service turns the tables and empowers you to negotiate effectively, obtain fair redress and avoid the delays, disappointment, distress and frustration commonly associated with ‘doing it their way’.
Please get in touch now for a free, no-obligation discussion to see how we can help you.